Troubleshooting

Checking audio quality

A few simple checks before you ask for technical help.

General preparation guide. Specific settings and procedures must be confirmed with your service provider.

Check your microphone and headphones

Make sure the correct audio device is selected and the microphone is not muted.

Where possible, try a wired connection and temporarily reduce demanding data transfers.

Note whether the issue affects one device or the whole team and whether it occurs on every call.

Note the date, time, type of issue and device. Do not include passwords in your support request.