Queues & intelligent routing
Distribute calls by availability, department or skills, with IVR menus and business schedules.
Give every conversation a clear direction
Contact Center.
Connect customers to the right people. Netiva designs inbound and outbound contact center solutions with call distribution, agent tools and reporting that help you understand your daily operations.
Design your solution Your team Your connectionFEWER BARRIERS. MORE COMMUNICATION.
IN YOUR WORKING DAYThe details
The details
make the difference.
Agent tools & CRM
Discuss screen pops, click-to-call and call logging in SuiteCRM, Vtiger, Salesforce or a custom integration.
Recording & quality review
Design recording, access and review workflows around your operational requirements.
Live dashboards & reports
Follow queues, missed calls and agent activity through the reporting tools selected for your solution.
HOW WE GET STARTED01 02 03
Three steps to your new connection.
We map your teams, queues and customer journey.
We design routing, reporting and integrations.
We test real working scenarios with your team.
Final configuration, availability and features are confirmed after assessing your requirements and infrastructure.
There's more
to communication.
All services LET'S TALK
Request a proposalReady for your next connection?
Let's design the right phone system for your business.