Getting started

Your first steps with VoIP

What you need for an organised transition.

General preparation guide. Specific settings and procedures must be confirmed with your service provider.

Map your requirements

Note how many people will use the service, how many calls take place at once and which numbers you want to keep.

List your router, IP phones and any existing phone system. A technical assessment will confirm compatibility.

Decide which department answers first, what happens outside business hours and where missed calls go.

Before everyday use, test incoming and outgoing calls, transfers and audio in both directions.