Record every call automatically or on-demand. Secure storage, easy playback, and compliance features for financial, healthcare, and contact center environments. Compatible with Asterisk, FreeSWITCH, and any SIP PBX.
Compliance, quality assurance, and dispute resolution
Call recording is essential for many industries. Financial firms must comply with MiFID II, healthcare with HIPAA, and call centers use recordings for agent training and quality monitoring.
Our recording solutions help you:
MiFID II (Europe): Record all conversations that could result in transactions. Store for 5+ years.
PCI DSS (Global): Cannot record CVV numbers. Requires pause/resume during payment.
GDPR (Europe): Inform callers about recording. Secure storage with access controls.
HIPAA (USA): Encrypt recordings containing patient information. Audit trails.
Complete recording solution for any VoIP system
Record all calls automatically based on rules: all calls, specific extensions, inbound/outbound, or by caller ID. Never miss a recording.
Agents or supervisors can start/stop recording during a live call with feature codes or via API. Perfect for sensitive conversations.
Automatically pause recording when credit card digits are entered (DTMF masking). Resume after payment. Meets PCI DSS requirements.
Secure web interface to search and play recordings. Filter by date, caller, extension, duration. Multi-user with role-based access.
Recordings encrypted at rest (AES-256). Secure key management. Optional tamper-proof storage for legal evidence.
Automatically archive recordings to AWS S3, Google Cloud, or Azure. Lifecycle policies for cost-effective long-term storage.
Record in WAV, MP3, or SLIN. Automatic conversion for smaller file sizes. Stereo recording (separate channels for each party).
REST API to start/stop recordings, list recordings, download files. Integrate with your CRM or quality monitoring tools.
Track recording volume, storage usage, and compliance rates. Export reports for auditors.
Estimate your storage needs
100 agents, 4 hours of calls per day, MP3 format (30MB/hour):
• Daily: 100 × 4 × 30MB = 12 GB
• Monthly: 12 GB × 22 days = 264 GB
• Yearly: 264 GB × 12 = 3.1 TB
With compression and archiving, we can reduce storage by 50-70%.
How call recording works with different platforms
Automatic recording in dialplan:
[default]
exten => _X.,1,NoOp(Incoming call)
same => n,MixMonitor(${UNIQUEID}.wav)
same => n,Dial(SIP/agent)
On-demand recording with feature codes:
exten => *1,1,StopMonitor() ; Stop recording
exten => *2,1,StartMonitor() ; Start recording
Recording formats:
• MixMonitor: Records mixed audio (both parties)
• Monitor: Records separate channels
• ChanSpy: Supervisor listening
Storage options:
• Local filesystem
• NFS / network storage
• Upload via script to S3
Automatic recording in dialplan:On-demand via API: uuid_record start /path/to/file.wav uuid_record stop Features: • Native stereo recording (separate channels) • Record on bridge (agent-caller) or on leg • Post-call processing hooks
Components:
• Database: MySQL/PostgreSQL for recording metadata
• Web Server: Apache/Nginx with PHP/Python
• Storage: Local, NAS, or cloud (S3)
• Security: LDAP/Active Directory integration, role-based access
Metadata stored:
• Call ID, date/time, duration
• Caller ID, destination
• Agent/extension
• Recording file path
• Tags/notes
Search capabilities:
• Full-text search on notes
• Date range picker
• Advanced filters (ANI, DNIS, agent)
Real examples from our clients
Record all trader conversations with 7-year retention. Encrypted storage with tamper-proof audit trail. Integration with trading floor systems. 50 traders, 1,500 calls/day.
Record 100% of calls for quality monitoring. Supervisors randomly review recordings and score agents. Integration with quality management software.
Automatic pause recording when customers enter credit card digits. CVV numbers never recorded. Passes PCI compliance audits annually.
Tell us about your requirements and we'll design the perfect recording solution