Power your customer support or sales team with our enterprise-grade call center solutions. Built on open-source Asterisk and FreeSWITCH, we deliver scalable contact centers for 5 to 500+ agents with advanced routing, real-time analytics, and multi-channel support.
Inbound, outbound, or blended — choose your model
Perfect for customer support, help desks, and order taking. Features include intelligent call routing, skills-based distribution, queue callback, and real-time agent status.
Designed for telemarketing, collections, and surveys. Choose from predictive, power, or preview dialing modes to maximize agent talk time and minimize waiting.
Combine inbound and outbound in one platform. Agents handle incoming calls during peak times and switch to outbound campaigns when idle. Maximize agent utilization.
For service providers and BPOs. Host multiple call centers (tenants) on a single platform with complete isolation, custom branding, and per-tenant reporting.
Everything you need to run a professional contact center
Skills-based routing, time-based routing, geographic routing, and least idle agent. Route calls based on caller ID, DNIS, IVR choices, or CRM data.
Live agent status, calls in queue, average wait time, service level. Customizable wallboards for plasma screens or agent desktops. Web-based and mobile views.
Agent performance reports, queue statistics, call logs, abandoned calls, and trend analysis. Scheduled email reports, export to PDF/Excel, and API access.
Automatic or on-demand recording of all calls. Supervisors can listen, barge-in, whisper coach, or take over calls. Encrypted storage with retention policies.
Integrate voice, email, chat, and SMS into a single queue. Agents handle multiple channels from one interface. Universal queue for all interactions.
Screen pops with caller history, click-to-call from CRM, automatic call logging, and customer satisfaction surveys after calls. Compatible with SuiteCRM, Vtiger, Salesforce, and custom APIs.
Maximize agent talk time with our predictive dialing algorithm. Adjusts call rate based on answer rates, call length, and available agents. FCC-compliant with call abandonment control.
Offer callers the option to keep their place in queue and receive a callback when an agent is available. Reduces call abandonment and improves customer satisfaction.
PCI-compliant call recording (pause/resume for credit card details), GDPR compliance, call data masking, and end-to-end encryption (TLS/SRTP).
Built on proven open-source platforms
We build call centers on the most reliable platforms. Choose based on your scale and requirements:
Asterisk Call Center (Queues):
• Max agents per queue: 100+ (practical)
• Queue strategies: ringall, leastrecent, fewestcalls, random, rrmemory
• Features: Agent pause/unpause, queue priority, member penalty
• Reporting: Queue stats via AMI, CDR, Queue log
FreeSWITCH Call Center (mod_callcenter):
• Max agents: 1,000+ per instance
• Tiers: Multi-level agent tiers
• Strategies: round-robin, longest-idle, fewest-calls
• Real-time: ESL events for custom wallboards
• Failover: Distributed queue clusters
Common Features:
• Recording formats: WAV, MP3, SLIN (for analytics)
• Storage: Local, NFS, AWS S3, or database
• Integration: REST APIs, AMI/ESL, WebSockets
Hard Sizing Guidelines: For 100 concurrent agents, we recommend: 8 CPU cores, 16GB RAM, RAID 10 storage for recordings. For predictive dialing, additional CPU for voice detection.
Real examples from our portfolio
Inbound call center with skills-based routing (Level 1, 2, 3 support). Integration with Jira Service Desk for ticket creation. Features: Queue callback, voicemail-to-ticket, and real-time wallboards.
Outbound predictive dialer with campaign management. Real-time agent scripting, automated call disposition, and integration with CRM (Vtiger). FCC-compliant with 3% abandonment rate.
Blended call center with voice and email. Customer priority routing based on account status. Secure call recording with PCI pause/resume. 99.99% availability with failover.
Tell us about your requirements and we'll design the perfect solution